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All aspects of higher education organizations have been disrupted by
change and disruption decreases capacity to achieve goals. Let us help you identify barriers to getting to where you want and need to go.

How Has Change Impacted Your Institution's Ability to Serve Students?

While there’s a natural tendency to immediately begin solving urgent problems, underestimating what it takes to navigate the impact of change on your organization's people, culture, resources and systems often leads to chaos and failure to provide the education all students expect and deserve.

Can your Institution ADAPT and PIVOT to Support your Initiatives?
Between where you want to go and where you are is likely a very messy middle --a transition gap.  Navigating changing circumstances requires leaders to STOP, LOOK and LISTEN to understand their unique state of affairs from a variety of perspectives in order to recalibrate.

Crucial Shift Consulting can Help You Manage Change!

Can your institution afford to get it wrong?

It's Complicated and Complex --whether it's Covid, DEI (diversity, equity and inclusion), enrollment, student affairs, academic or technology initiatives, shared governance or whatever else keeps you up at night, capacity-building expands your ability to pivot through current and inevitable future change. Otherwise, failed initiatives squander valuable and finite time, opportunities and resources.

When failure is not an option
, we help leaders shift paradigms to build agility to balance what is desired with what is possible because even the best leaders cannot outperform their organization's capacity to deliver the mission. The stakes are too high to leave change to chance.





Crucial Shift Consulting proprietary change model provides real-time program planning and implementation support designed to build --rather than destroy-- a culture of trust, community and effectiveness.


Customized services and retreats help campus coalitions improve the capacity of the organization's ecosystem of people, systems, processes, technologies and resources to work in sync to produce excellent outcomes for all students. What could be more important?

  • Capacity Assessments

  • Leadership Alignment Support

  • Planning and Risk Assessments 

  • Initiative Implementation Support

  • Communication and Stakeholder Engagement Tools

  • Diversity, Equity, Inclusion Community-Building

  • Professional Development Workshops

  • Organizational Development Tools

  • Change Management Presentations and Keynote Addresses




They're HERE!

Managing Change, Part 1: Pivoting into the Future
Wiley Publications, The Department Chair.  Winter 2024

This prequel to the 2022 article titled “Managing Change: Five Common Hindrances to Navigating Disruption in Higher Education” steps back to provide more context for the environment that contributes to the common hindrances and provides additional insight into the vital leadership roles of department chairs and deans to ensure that their institutions can continue to meet students’ needs in this new epoch of higher education.

                       Based on Webinar Feedback
                       NEW HANDS-ON CAMPUS Support Services Available
                       Limited Offer - Sign-up Today

Over 200 US and Canadian institutions participated in the four-part webinar series, "Operationalizing DEI," which was co-sponsored by Crucial Shift Consulting and Washington Center for Improving Undergraduate Education. The virtual panel discussions over four weeks delved into the practical implications of managing DEI change in the classroom and across campus. Special thanks to our 12 outstanding panel of experts who provided candid contextual and practical insights along with rich resources.  Explore Q&A's.
Follow-up support is now available!

_DEI Webinar Resources 3-24 final_edited

Thank you to The Department Chair and Wiley Publishing for providing access to articles curated for this series.  We appreciate: The support of President John Carmichael of Evergreen State College, Evergreen's  IT team and the WA Center staff!


Dr. Donna M. Buchanan, Crucial Shift Consulting President has over 20 years experience planning and implementing effective change strategies across industries and projects.


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